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Premium IVR Calling Service Built for Inbound, Outbound & Toll-Free Contact Centers
Deploy a multi-level cloud IVR that greets every caller, routes them to the right team, and powers high-volume outbound campaigns from just ₹1 per connected call. No hardware. No telecom hassle. Live in 24–48 hours.
The Backbone of Modern Cloud Telephony
Interactive Voice Response (IVR) is the automated voice system that greets your callers, plays menu options, captures their press-key inputs (DTMF), routes them intelligently and triggers outbound voice broadcasts. DIGIBROOD's IVR Calling Service is a fully-managed cloud IVR — no PBX hardware, no SIP engineers, no setup headaches. We handle inbound IVR, outbound IVR campaigns, multi-level menus, toll-free numbers, CRM integration and reporting, all from a single dashboard.
Every Missed Call Is a Lost Customer
Without a smart IVR, you're either overwhelming reps or frustrating callers. Here's what a properly architected cloud IVR fixes — overnight.
Calls Reaching Wrong Departments
Multi-level IVR routes by service, language, region or VIP tier — your sales team only takes sales calls.
After-Hours Calls Going Unanswered
24/7 IVR captures inquiries, plays self-service info, schedules callbacks and logs leads in your CRM.
Outbound Campaigns Take Months
Outbound IVR blasts your script to 1,00,000 contacts in hours, captures DTMF intent and exports clean lead lists.
No Visibility Into Call Performance
Real-time dashboards show menu drop-offs, hot keys, abandonment rates and best-performing IVR flows.
Expensive On-Prem PBX & Hardware
Cloud IVR runs entirely in the browser — pay per call, scale instantly, zero capex.
↓ Each branch can have unlimited sub-menus, language switches, working-hour rules, VIP routing and CRM lookups.
Enterprise-Grade IVR. Without the Enterprise Price.
Every feature your contact center wishes it had — already built in.
Multi-Level IVR Menus
Build deep, branched call flows with unlimited sub-menus, working-hour rules, holiday schedules and VIP routing.
Inbound & Outbound IVR
Receive calls, route them or run automated outbound campaigns with DTMF capture — both directions, one platform.
Toll-Free & Virtual Numbers
1800 toll-free, 040/022 virtual landlines, mobile DIDs and international numbers — provisioned in 24 hours.
Multi-Language Voice Prompts
Hindi, English, Marathi, Tamil, Telugu, Bengali, Kannada, Gujarati and more — let callers pick their language.
Call Recording & Transcripts
Every call recorded, every DTMF input logged, all exportable with searchable metadata.
Smart Skill-Based Routing
Route by agent skill, language, region, time-of-day, customer history or campaign — automatically.
Outbound Voice Broadcast
Reach 1,00,000+ contacts/hour with automated voice messages, capture DTMF responses, push hot leads to your CRM.
CRM & API Integration
Native HubSpot, Zoho, Salesforce, Freshdesk integration plus REST APIs and webhooks for any custom system.
Real-Time Analytics
Track call volume, menu drop-offs, hot DTMF keys, abandonment, AHT, agent performance — live dashboard.
One Platform. Three Powerful IVR Modes.
Switch between inbound routing, outbound campaigns and toll-free service — all from a single cloud dashboard.
Inbound IVR & Smart Call Routing
Greet every caller with a branded message, present them a menu and route them to the right agent in under 3 seconds — even when your office is closed.
- Multi-level menu trees with regional language options
- Skill-based, time-based and round-robin routing
- Voicemail-to-email and missed-call alerts
- Working-hour and holiday call flows
- VIP customer fast-track to dedicated reps
- CTI screen-pop with full caller history
Outbound IVR Campaigns & Voice Broadcast
Run automated outbound campaigns at massive scale — payment reminders, COD verification, NDR retries, surveys, election outreach and more.
- Bulk dialer for 1,00,000+ contacts per hour
- DTMF response capture (Press 1 to confirm, 2 to reschedule…)
- Custom recorded audio or AI-generated TTS
- Smart retry on busy / no-answer / NDR
- Real-time campaign analytics & opt-out compliance
- Hot-lead webhook push to CRM the moment a key is pressed
Toll-Free IVR & Virtual Numbers
Project a national presence with 1800 toll-free, virtual landline (040, 022, 011) and mobile DID numbers — fully managed and IVR-enabled.
- 1800 / 1860 toll-free numbers across India
- City-wise virtual landlines (Mumbai, Delhi, Bangalore +)
- International DIDs (US, UK, UAE, SG and more)
- Sticky-agent routing for repeat callers
- Number masking for agent privacy
- Call whisper, barge-in and live monitoring
Traditional PBX vs Other Cloud IVR vs DIGIBROOD IVR
Why brands like yours upgrade to DIGIBROOD's cloud IVR every week.
| Capability | Traditional PBX / On-Prem | Other Cloud IVR (MyOperator, Servetel, Exotel) | DIGIBROOD IVR |
|---|---|---|---|
| Hardware Required | Yes — PBX, lines, SIM cards | No | No — fully cloud |
| Setup Time | 2–6 weeks | 3–7 days | 24–48 hours |
| Multi-Level IVR | Limited & rigid | Yes | Unlimited levels + AI fallback |
| Outbound IVR Campaigns | No | Yes | Yes + DTMF capture + CRM push |
| Per-Call Pricing (bulk) | High fixed cost | ₹1.5 – ₹3 / call | From ₹0.50 / call |
| CRM Integration | Manual | Limited | HubSpot, Zoho, Salesforce, Freshdesk + API |
| Toll-Free + Virtual Numbers | Pay extra | Pay extra | Included in plans |
| AI Voice Agent Upgrade | Not possible | Not native | Native — switch to Smart AI Voice anytime |
| Dedicated Support | Vendor-dependent | Email tickets | Dedicated WhatsApp success manager |
Pay Only for Connected Calls
Transparent per-call pricing. No setup fees on annual plans. Drops, busy and unanswered calls are not billed.
Starter
For small businesses launching their first IVR & missed-call campaigns
- 1 Virtual / Landline Number
- Single-Level IVR Menu
- DTMF Press-Key Capture
- Call Recording & Reports
- Working-Hour Routing
- Email Support
Pro
For growing brands running serious inbound + outbound IVR operations
- Toll-Free 1800 / Virtual Number
- Multi-Level IVR Menus (Unlimited)
- Outbound Voice Broadcast Engine
- Smart Skill-Based Routing
- HubSpot / Zoho / Salesforce Sync
- Live Dashboard & Analytics
- Multi-Language Voice Prompts
- Priority WhatsApp Support
Enterprise
For large contact centers, BFSI & high-volume political / e-commerce campaigns
- Multiple Toll-Free + International DIDs
- 1,000+ Concurrent Channels
- Physical SIM Trunking (high volume)
- Dedicated Account Manager
- Custom REST API & Webhooks
- White-Labeled Dashboard
- SLA 99.9% & 24/7 Support
- AI Voice Agent Upgrade Available
Need higher volumes or international IVR? Get an enterprise quote →
IVR Calling Service for Every Industry
BFSI & Loans
EMI reminders, KYC verification, balance enquiry, loan application IVR.
E-commerce & D2C
COD verification, NDR retry calls, delivery alerts, abandoned-cart broadcasts.
Healthcare & Hospitals
Appointment booking IVR, lab report ready alerts, prescription reminders.
Real Estate
Inbound enquiry routing, site-visit confirmation calls, broker hot-line.
EdTech & Coaching
Demo booking IVR, fee reminder broadcasts, multi-language counselling routing.
Automotive
Service reminder calls, test-drive booking IVR, after-sales feedback.
Political & Public
Voter outreach broadcasts, opinion-poll DTMF surveys, regional language campaigns.
Hospitality & Travel
Booking confirmation IVR, check-in reminders, multilingual concierge routing.
Built on India's Most Reliable Cloud Telephony
We're platform-agnostic — we deploy on whichever cloud telephony stack serves you best.
Real Brands. Real IVR. Real ROI.
"DIGIBROOD set up our toll-free number, multi-level IVR and outbound NDR campaign in just two days. We recovered ₹14 lakh of stuck COD orders in the first 30 days alone — at less than ₹1 per call."
"We replaced our old PBX with DIGIBROOD's cloud IVR. 40% drop in missed calls and a clean dashboard our managers actually use."
"Outbound IVR campaign for fee reminders pulled in 3x more parent responses than SMS. ROI was instant."
IVR Calling Service · Frequently Asked Questions
What is IVR Calling Service?
How is IVR different from an AI Calling Agent?
What does IVR cost per call?
How fast can I go live?
Can I run outbound IVR campaigns?
Do you provide toll-free and virtual numbers?
Will IVR work with my CRM?
Can the IVR support Hindi and regional languages?
Is bulk SMS / WhatsApp also supported?
Build a Complete Communication Engine
AI Calling Service
Upgrade to natural conversational Smart AI Voice Agents.
📱Bulk SMS Marketing
Combine voice + SMS for higher response rates.
💬WhatsApp Marketing
Add WhatsApp follow-ups to every IVR campaign.
🎯Lead Generation
Get verified B2B & B2C lead lists ready to dial.
📅Appointment Funnel
Plug IVR into a complete booking funnel.
⚙️Funnel Automation
Automate every touch from call to customer.
📍Local SEO Services
Drive more local calls into your IVR with Local SEO.
📈CRO Services
Convert more of your IVR-routed traffic.
Stop Losing Calls. Start Routing, Recording and Recovering Revenue — From Tomorrow.
Get a free IVR demo on WhatsApp. We'll set up a sample multi-level IVR with your brand voice in under 24 hours.